Cancellation & Refund Policy

We Understand Plans Change

Life is unpredictable, and sometimes you need to cancel or postpone a project. We get it. This policy explains what happens when you need to make changes to a confirmed booking, and how refunds work in different situations.

Before Work Begins

If you cancel your booking before our team has started any work on your property:

• More than 7 days before the scheduled start date: Full refund of your advance payment, processed within 7–10 business days.
• 3 to 7 days before the start date: 80% refund of your advance. We retain 20% to cover scheduling and material procurement costs that may have already been incurred.
• Less than 3 days before the start date: 50% refund of your advance. By this point, materials have likely been purchased and our team has been allocated to your project.

After Work Has Started

Once our team has begun work on your property, cancellation becomes more complex because materials have been used and labour has been invested. In this case:

• You will be charged for all work completed up to the point of cancellation, plus the cost of materials already purchased or used.
• Any remaining balance from your payments will be refunded after deducting the above costs.
• If the amount already paid does not cover the work done and materials used, you will be invoiced for the difference.

We will provide a detailed breakdown of costs so everything is transparent and fair.

Rescheduling

Need to push your project to a different date? No problem. You can reschedule once without any penalty, provided you give us at least 48 hours notice. The new date will be subject to our team's availability.

If you need to reschedule more than once, or with less than 48 hours notice, a small rescheduling fee may apply to cover the cost of reorganising our team's schedule.

Scope Changes

If you want to change the scope of your project after booking — adding rooms, switching services, changing materials — we are happy to accommodate. We will provide a revised quote reflecting the changes, and you can decide whether to proceed.

Scope reductions after materials have been purchased may not result in a full cost adjustment, as some materials are custom-ordered and non-returnable.

Dissatisfaction With Work

If you are not satisfied with the quality of our work, please raise the issue during the final walkthrough or within 7 days of project completion. We will send our team back to address the concern at no additional cost.

Refunds for quality issues are considered on a case-by-case basis after our team has had the opportunity to inspect and rectify the work. We are committed to making things right, and in most cases, a touch-up or redo resolves the issue completely.

How Refunds Are Processed

Approved refunds are processed within 7–10 business days from the date of approval. Refunds are made to the same payment method used for the original transaction — bank transfer, UPI, or digital wallet.

If the original payment method is no longer available, we will work with you to find an alternative way to process the refund.

Non-Refundable Situations

Refunds are generally not available in the following situations:

• Cancellation after work has been completed and handed over
• Dissatisfaction due to factors outside our control (e.g., colour appearing different due to lighting conditions, which was demonstrated during the test patch)
• Delays caused by restricted access to the property or changes requested by the client

How to Request a Cancellation or Refund

To cancel a booking or request a refund, contact us through any of these channels:

• WhatsApp: +91 8800110077
• Email: repair@annastylewall.site
• Phone: +91 8800110077

Please include your booking reference, the reason for cancellation, and your preferred refund method. We will acknowledge your request within 24 hours and process it as quickly as possible.